1 Introduction
CEO93 (referred to herein as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy explains what personal information we collect when you use the CEO93 website and related services, why we collect it, and how we use and protect it.
By using CEO93, you agree to the terms of this Privacy Policy. This policy is part of our Terms and Conditions To be read in conjunction.
We believe every CEO93 user has the right to know — where their data goes, why it is collected, and how it is kept safe. That is why we have written this Privacy Policy in plain, easy-to-understand language.
2 What Information We Collect
CEO93 collects various types of information to deliver its services. This data comes through two main channels — what you provide directly, and what is collected automatically while you use the service.
Information You Provide Directly
- Registration Details: Name, date of birth, mobile number, email address, and password.
- Identity Verification Documents (KYC): National ID card, passport, or driving licence details.
- Payment Details: Mobile Banking/Nagad/Rocket number or crypto wallet address.
- Contact Information: What you write or say to support.
Automatically Collected Data
- Device Information: Your device type, operating system, and browser version.
- IP Address & Location: Approximate geographical location.
- Usage Data: Which games you played, how long you played, and how many times you logged in.
- Cookie & Tracking Information: Session and preference data.
- Transaction History: Deposit, withdrawal, and betting records.
| Data Type | Source | Mandatory? |
|---|---|---|
| Name and Date of Birth | User Provided | Yes |
| Mobile Number | User Provided | Yes |
| KYC Documents | User Provided | Yes for Withdrawals |
| IP Address | Automatic | Automatic |
| Cookie Data | Automatic | Partial |
3 How We Use Your Information
CEO93 uses collected data solely for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.
Primary Purpose of Use
- Account Management: Ensuring secure registration, login, and account safety.
- Payment Processing: Processing deposits and withdrawals successfully.
- Service Quality Improvement: Personalizing the gaming experience and improving our services.
- Fraud Prevention: Detecting suspicious activity and maintaining platform security.
- Legal Obligations: Meeting regulatory requirements.
- Customer Support: Resolving issues and providing support.
- Promotional Communications: Sending you offers and bonus information with your consent.
5 Cookies & Tracking Technologies
The CEO93 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the site functions properly.
Cookie Type
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions & Security | After session ends |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | User Behavior Analytics | 2 Years |
| Security Cookies | Fraud Detection | 6 Months |
6 Data Security Measures
CEO93 employs industry-leading security technologies to protect your data. Our security infrastructure is subject to regular third-party audits.
Our Security Layers
- 256-bit SSL Encryption: Every connection to the website is encrypted.
- Two-Factor Authentication (2FA): An additional layer of protection for your account.
- Encrypted Database: Stored data is kept in encrypted form.
- Firewall and DDoS Protection: Protection against cyberattacks.
- Regular Security Audits: Regular audits conducted by external experts.
- Staff Training: All staff are trained in data protection.
7 Data Retention Period
CEO93 does not retain your data longer than necessary. Once the purpose has been fulfilled or the legal retention period has expired, your data is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 Years (Legal Requirement) |
| KYC Documents | 5 years after verification |
| Support Conversations | 3 Years |
| Log Files | 1 Year |
8 Your Data Rights
As a CEO93 user, you have specific rights over your personal data. We respect these rights and make them easy to exercise.
Right to Access Your Data
You can find out what information we hold about you.
Right to Rectification
You can correct inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You may request a copy of the data we hold about you.
Right to Withdraw Consent
You may withdraw any consent given at any time.
9 Protection of Children & Minors
CEO93 strictly does not provide services to anyone under the age of 18 and does not knowingly collect any information from minors.
- Age verification is mandatory at the time of registration.
- If a user is found to be under 18, their account will be terminated immediately.
- Any data collected from minors is deleted immediately upon discovery.
10 Privacy Policy Updates
CEO93 may update this Privacy Policy from time to time. For significant changes, we will post a notice on the website and notify you via your registered email.
- The date of any changes will always be shown at the top of this page.
- Continued use of CEO93 after any changes will be considered acceptance of the updated policy.
- For significant changes, you may be asked to provide consent again.
11 Contact & Complaints
For any privacy questions, concerns, or requests to exercise your rights, please contact the CEO93 support team.
- Email: [email protected]
- Live Chat: Via the CEO93 website, 24/7
- Response Time: Typically within 24–48 hours
We are always ready to resolve your concerns. CEO93 believes that long-term relationships are built on transparency and trust.